FAQs

Frequently Asked Questions

1. What does Merakii stand for
Merakii represents creativity, passion, and authenticity, putting a piece of your soul into everything you do.

2. Where are your products made
All our pieces are designed with care and produced in trusted facilities that share our commitment to quality and ethical practices.

3. What materials do you use
We use high-quality, comfortable, and durable fabrics carefully chosen to balance style, performance, and sustainability.

4. How do I know what size to order
Each product page includes a detailed size guide. If you’re between sizes, we recommend sizing up for a more relaxed fit.

5. What is your return policy
We offer a 30-day return window on all items. Products must be unworn, unwashed, and in their original packaging.

6. How long does shipping take
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days.

7. Do you offer international shipping
Yes, we ship worldwide. Shipping costs and times may vary by region and will be calculated at checkout.

8. How can I track my order
Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.

9. Do you offer discounts or promotions
Yes, we often run exclusive promotions. You can also get 10% off when you buy two or more items. Subscribe to our newsletter to stay updated.

10. How can I contact customer support
You can reach us anytime at Info@merakii.com or through our Contact Us page. We’re happy to help.